New Jersey · New York · Connecticut
An AI answering service built around the consignment enquiry. It answers every call 24/7, establishes what the caller wants to consign and when, and texts them for photographs while they are still talking — so your specialists spend their time on lots, not on the phone.
Book a demoYour specialists are the bottleneck and the phone is what consumes them. Most consignment calls are not lots at all, but you cannot know which until someone has spent ten minutes finding out — and that someone is the person who should be cataloguing.
every sale has a consignment cut-off, and enquiries cluster hard against it while staff are cataloguing
a phone description will not tell a specialist whether a lot is worth a valuation appointment
evening and weekend callers clearing a house reach voicemail and consign somewhere else
Three things happen in a single conversation, with no human in the qualification loop:
At any hour. It establishes what the caller wants to consign, roughly what period or category, whether it is a single lot or a whole property, and how quickly they need to move.
A link goes out while the caller is on the line: the overall piece, any marks, signatures or labels, and any damage. Your specialist sees the lot before deciding on a valuation appointment.
Whether the consignor is working to a probate date, a house sale or a move, so your team can route the enquiry to the right upcoming sale instead of the next one.
The same agent architecture runs live for two New Jersey businesses in adjacent trades. Across a measured eight-day deployment at an estate buyer it handled 85 inbound calls without missing one, producing 74 qualified selling leads including 11 that arrived outside business hours.
The tristate area, with both live deployments in Bergen County, New Jersey:
The agent confirms the caller’s location during the call and checks it against your service area before anyone commits to a visit. It handles calls in English and Spanish.
A message-taking service cannot triage a lot, because triage needs a picture. This agent qualifies the enquiry by category and urgency and collects photographs during the call, so what reaches your specialist is a described lot with images rather than a callback request.
Never. It does not give estimates, suggest reserves, or comment on saleability. Valuation stays entirely with your specialists; the agent only makes sure they have something to look at.
Yes. The qualification script can distinguish categories — jewellery, furniture, fine art, collectables — at the start of the call and tag the summary so it reaches the right specialist.
Those are captured with the detail that matters: whether the caller is an executor, whether there is a deadline, and where the property is. Those enquiries are usually the largest and the most time-sensitive.
Other trades we answer for
Live in 14 days. No engineering, no new equipment. Trained on what you buy from day one.
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