New Jersey · New York · Connecticut
An AI answering service for contractors whose best jobs arrive at eleven at night. It answers every emergency call 24/7, calms the caller, captures the triage detail, and texts for photographs before you dispatch — so the crew leaves with the right equipment.
Book a demoA ceiling is coming down at eleven at night. The homeowner calls three numbers. Two go to voicemail. The one that answers with a real conversation gets the job, and the job is not small.
is when most water damage calls come in, with a panicked homeowner who needs someone to pick up
crews dispatched without photographs waste a trip and arrive with the wrong kit
decides restoration work — the high-ticket jobs go to whoever picks up the phone first
Three things happen in a single conversation, with no human in the qualification loop:
Any hour, any day. Then it captures what triage needs: damage type, which areas are affected, whether the leak is active or contained, and whether insurance is already involved.
A link goes out for the affected rooms, the visible damage and the water source. Your team sees the scope before anyone leaves the shop.
Right equipment, right crew size, right estimate range, on the first visit. Fewer return trips, faster mitigation, better documentation for the claim.
In a measured eight-day deployment the agent captured 11 after-hours calls that had previously gone to voicemail — 13% of all inbound volume — and handled 85 calls in total without missing one.
The tristate area, with both live deployments in Bergen County, New Jersey:
The agent confirms the caller’s location during the call and checks it against your service area before anyone commits to a visit. It handles calls in English and Spanish.
It handles the intake, not the emergency. It answers instantly, keeps the caller talking, records the triage detail your dispatcher needs, and can transfer to you live during working hours if the caller asks for a person. What it removes is the voicemail.
The agent captures the detail and passes the call through, and the summary reaches you immediately rather than the next morning. It is designed to shorten the gap between the call and the dispatch, not to stand in front of it.
It asks whether a claim has been opened and which carrier is involved, and includes that in the summary alongside the photographs, which is usually the documentation that matters most later.
It runs continuously. There is no separate after-hours plan, no overflow tier and no per-call surcharge for nights or weekends.
Other trades we answer for
Live in 14 days. No engineering, no new equipment. Trained on what you buy from day one.
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