New Jersey · New York · Connecticut
An AI answering service for shops where the owner cannot pick up because both hands are inside an instrument. It answers every call 24/7, establishes what the instrument is and what is wrong with it, and texts for photographs during the call — so you triage at the bench, not on the phone.
Book a demoA player calls about a seam separation. You are mid-glue on someone else’s top. You cannot stop, and by the time you call back that evening they have driven to the shop that answered — or they arrive next week with something you could have told them not to bring.
are literally inside the instrument — a bench job cannot be paused for every ring
“there’s a crack” means nothing without seeing where it is and how far it runs
when you are already full, the calls you miss are the ones you would have wanted
Three things happen in a single conversation, with no human in the qualification loop:
It establishes the instrument — violin, cello, guitar, bow, brass, woodwind — and what is wrong: crack, open seam, setup, bridge, neck reset, appraisal or valuation.
A link goes out for the damage, the label if there is one, and the overall instrument. You see the actual crack before agreeing to look at it, and you can tell a repair from a write-off at a glance.
Valuation calls and repair calls need different answers. The agent separates them at the start so appraisal enquiries reach you with photographs of the label and scroll rather than a phone message.
Clar Fine Violins in Fort Lee, New Jersey runs this agent for repair and appraisal intake today. The same architecture, measured over eight consecutive days at a second New Jersey client, handled 85 inbound calls with zero missed and returned 74 qualified leads.
The tristate area, with both live deployments in Bergen County, New Jersey:
The agent confirms the caller’s location during the call and checks it against your service area before anyone commits to a visit. It handles calls in English and Spanish.
It cannot diagnose, and it does not try. What it does is collect the two things a diagnosis needs — a clear statement of the problem and photographs of it — so that when you come off the bench you can triage a queue of pictures instead of returning calls blind.
No. It never quotes a repair, estimates a timeline, or tells a caller whether something is worth fixing. Those judgements stay with you; the agent makes sure you have the photographs to make them.
Yes, and it separates them from repair enquiries at the start of the call. Appraisal callers are asked for photographs of the label, the scroll or headstock, and the overall instrument, which is what a first opinion actually requires.
That is when it earns its keep. The agent still captures every enquiry with photographs, so when a slot opens you work from a queue of triaged jobs rather than starting from an empty phone.
Other trades we answer for
Live in 14 days. No engineering, no new equipment. Trained on what you buy from day one.
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