New Jersey · New York · Connecticut
An AI answering service for buyers who get asked “what will you give me?” forty times a day. It answers every call 24/7, qualifies the piece, and texts the caller for photographs before they hang up — so you stop pricing things you cannot see.
Book a demoThe phone call cannot tell you whether it is plated or solid, whether the hallmark is genuine, or whether the watch is a redial. Only a photograph can, and asking for one after the call is how you lose the caller.
every one of those calls is impossible to price over the phone, yet staff spend real time on each
is what walks through the door after a twenty-minute call that promised nothing
after-hours callers holding real gold, watches or coins reach the competitor who answers
Three things happen in a single conversation, with no human in the qualification loop:
It qualifies the piece by category first — jewellery, gold, watch, coin or other — then gathers what matters: metal type if the caller knows it, brand or maker, and approximate weight or size.
A link goes out immediately: front, back, and any hallmarks or engravings. Your buyer sees exactly what is coming before the customer arrives or before you return the call.
No more “bring it in and we’ll see.” Customers arrive already knowing roughly where they stand, which means fewer disappointed walk-ins and more closed deals.
Across a measured eight-day deployment at a New Jersey buyer, the agent handled 85 consecutive calls without missing one and produced 74 qualified selling leads from 54 unique numbers — roughly seven new contacts a day.
The tristate area, with both live deployments in Bergen County, New Jersey:
The agent confirms the caller’s location during the call and checks it against your service area before anyone commits to a visit. It handles calls in English and Spanish.
No service should, and this one does not. It collects what a valuation actually needs — category, metal, marks, and clear photographs of front, back and hallmarks — and hands that to your buyer. The quote stays with the person qualified to give it.
The request goes out while the caller is still on the line, which is when compliance is highest. If they do not send anything, you still receive a qualified description and their contact details, so the lead is captured either way.
Yes. The qualification script is built around what you buy and lend against, and it can distinguish a sale enquiry from a loan enquiry at the start of the call and route the summary accordingly.
They get a polite, professional conversation and a photo request, and they consume none of your staff’s time. Filtering happens when you read the summary, not while someone is holding your phone.
Other trades we answer for
Live in 14 days. No engineering, no new equipment. Trained on what you buy from day one.
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