New Jersey · New York · Connecticut
An AI answering service that handles estimate calls the way your estimator would. It answers on the first ring 24/7, qualifies the damage, and texts the customer for photographs during the call — so nobody quotes a repair they have not seen.
Book a demoA collision customer calls from the roadside, shaken, wanting to know if you can take the car. Your front desk is with someone. By the time you ring back, they have booked with the shop that answered.
calls a day at a busy shop, and not one of them arrives with a photograph attached
estimate calls cannot be quoted at all without seeing the damage first
callers who have just been hit reach voicemail, and never call back
Three things happen in a single conversation, with no human in the qualification loop:
Any hour, first ring. It qualifies the incident: what was hit, how bad it looks, whether any airbag deployed, whether the car is drivable, and which insurer is involved.
A direct link goes out while the customer is still talking — front, side, and a close-up of the impact. No app to install, no email thread. They reply to a text.
Photographs, contact details and a damage description, organised before the callback. Your estimator gives a realistic range on the first call, and nobody drives out to look at a bumper.
The same system runs live for two New Jersey businesses today. Across an eight-day measured deployment it handled 85 inbound calls with zero missed, including 11 that arrived outside business hours — calls that had previously gone to voicemail.
The tristate area, with both live deployments in Bergen County, New Jersey:
The agent confirms the caller’s location during the call and checks it against your service area before anyone commits to a visit. It handles calls in English and Spanish.
A message-taking service cannot, because an estimate call is worthless without the damage in front of you. This agent qualifies the incident and collects photographs during the call, so the estimator opens a lead with pictures instead of returning a call blind.
No. The agent captures and qualifies only. It never quotes a repair, never estimates a timeline, and never commits your shop to anything. Pricing stays with your estimator, who now has photographs to price from.
It records which insurer is involved and whether a claim has been opened, and passes that through in the summary. It does not negotiate with carriers or handle claim paperwork.
That is where most of the value sits. Collisions do not happen on a schedule, and a caller who reaches a real conversation at nine at night rarely keeps shopping.
Other trades we answer for
Live in 14 days. No engineering, no new equipment. Trained on what you buy from day one.
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